Privacy Policy Introduction
Where there is mention of, ‘personal data’ within this policy, this means identifiable information about you. This may be your name, email, address, telephone number, bank account details, payment information, support queries. We may need to update this notice from time to time. Where a change is significant, we’ll make sure we let you know usually by sending you an email. Your Privacy is important to us.
Who are ‘We’?
When we refer to ‘we’ (or ‘our’ or ‘us’), that means PC Kings. The office is based in Liverpool. Address details are available at the bottom of this notice.
How we collect your data
We collect personal data when you visit the main website and linked systems that use our services. The way in which we collect this can be grouped into the following:
Information you provide to us directly
When you visit or use some parts of our websites and/or services, we may ask you to provide personal data to us. For example, we ask you for contact information when you contact us via our website for support, use our services for repair/maintenance of your IT equipment. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our websites or services. With all data provided, there are strict policies we follow along with privacy guidelines from the ICO.
Information we collect automatically
We collect some information about you automatically when you visit our websites, like your IP address and device type. Some information is collected using cookies and similar tracking technologies.
Information we get from third parties
Most of the information we collect, we collect directly from you and currently do not collect from 3rd parties.
How we use your data
We use your personal data to provide you with any services you’ve requested and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:
1. To communicate with you which may include:
- Providing you with information you’ve requested from us, or information we are required to send you
- Operational communications, like changes to our website and service.
- Marketing communications, about products or services we think you may be interested in
- Asking you for feedback or to take part in any research we are conducting
2. To support you:
this may include assisting you with technical support issues, whether by email, remote assistance or in person.
3. We may share your personal information with third parties and will only disclose this to:
- Third party service providers who assist with the support service you receive from us (for example: service or software providers)
- Regulators, law enforcement bodies, government agencies, courts or other third parties where it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure.
- Analytics and search engine providers that assist us in the improvement and optimisation of our site and usually only non-personal information is shared.
Personal and non-personal information
Personal information is information that can be used to uniquely identify a single person. Please see the blog https://pckings.uk/personal-data-safety/ to help you protect your data on the internet.
We also collect non-personal information or may anonymise personal information in order to make it non-personal. You agree that PC Kings may collect, store, use, transfer and disclose non-personal information for any purpose. Under this notice, information collected by cookies and similar technologies are dealt with as non-personal information. We use Google Analytics to analyse the use of our website utilising both session cookies and persistent cookies. Session cookies will be deleted when you close your browser, persistent cookies will remain stored until deleted or they expire.
We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.
A “cookie” is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.The Site uses the following types of cookies:
a. ‘session cookies’
which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;
b. ‘persistent cookies’
which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in;
c. ‘third party cookies’
which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.
Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.
We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, which pages they visit, when they do so, etc. We use the information we obtain from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Service and the Google Privacy Policy.
Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those other third parties who have a business need to know such data. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Retention
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you requested or to comply with applicable legal, tax or accounting requirements). We will retain your personal data for as long as we have a relationship with you and for a period afterwards where we have an ongoing business need to retain it. Following this period, we will make sure its deleted or anonymised.
Your rights
It’s your personal data and have certain rights relating to it. When it comes to marketing communication, you can ask us not to send you these at any time by sending your request to Privacy@PCKings.uk
Individuals have the following rights under data protection legislation:
- ask for a copy of your personal data
- request to delete or correct any information we hold about you which is inaccurate
- request erasure of information in certain circumstances
- ask to transfer the information you provided to another organisation, or to you, in certain circumstances.
- a right to restrict processing and a right to object to processing activities in certain circumstances
- restrict the use of your information for marketing purposes
- lodge a complaint with the Data Protection Commissioner. If you believe your information has not been processed in accordance of the data protection legislation.
Where any processing is based on consent you have a right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
You can request any amendments to your data by contacting us and to notify us to delete or erase your data. In certain circumstances, you can request to restrict the way in which we process your data.
There is no charge for exercising your rights. If you make a request, we have one month to respond to you.
In certain circumstances, we may not be able to delete or erase your personal data. Information required for the purpose for which it was provided. Also where we have overriding legitimate interests in retaining your data.
The website may contain links to external websites which have their own privacy policies. We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Complaints
If you are unhappy how we process your personal data, please let us know by sending an email to Privacy@PCKings.uk. We will review and investigate your complaint and get back to you within a reasonable time frame.
You can also complain to the ICO if you are unhappy with how we have used your data.
Information Commissioner’s Office Details
Website: www.ico.org.uk
Address: Information Commissioner’s Office, Wycliffe House
Water Lane, Wilmslow, Cheshire, SK9 5AF.
Helpline: 0303 123 1113
How to contact us
We’re always keen to hear from you. If you’re curious about what personal data we hold about you or you have a question or feedback for us on this notice, please get in touch.
Email: Privacy@PCKings.uk
Tel: 0151 374 2744
Write:
PC Kings
12 The Precincts
Crosby
Liverpool
L23 0TP
Date modified: 26th April 2020