Services During Coronavirus Lockdown
During the Coronavirus lockdown, there will be a change in services PC Kings provide to protect customers. Safety is a key concern and want to assure you we are following government advice on all services provided. With high hygiene levels and distancing measures in place, contact will be limited to improve and respect personal safety.
Whilst the UK is in lockdown, remote access will be the preferred service if possible. If your device can login and access the internet, remote assistance can be provided to computers, tablets and phones.
When Remote Services Cannot be Provided
If it’s a hardware fault, cannot access the internet, and is urgent, calls can be arranged. Mostly, this will be a pickup/drop-off service for the devices to be taken back to the workshop. Before this can happen, the following procedure will be asked of you:
- a short series of questions to establish the status in your household.
- devices to be wiped down with a soapy damp/dry cloth and dried.
(take great care not to get any water into the device)
- device should be left in a practical place to be picked up
or handed over respecting the 2-metre distance
- will discuss issues and arrangements at a safe distance
Devices taken will be wiped down and then worked on. You will be updated on the progress of your devices and when to expect them back. Once work is finished, we contact you for an ideal time to drop off your devices. Devices will be wiped down again and returned to your doorstep or suitable location. You are advised to wipe them down again after delivery.
Preferred payment will be online transfer, but cash, cheque or card payments will be still be available.
Daily reviews will continue and updates will be posted on this page.
Please visit advice links below to help protect yourself and other members.
Be safe, healthy and happy during this difficult time.